{"id":111113,"date":"2021-03-18T17:07:31","date_gmt":"2021-03-18T17:07:31","guid":{"rendered":"https:\/\/portoalities.com\/termos\/politica-de-cancelamento\/"},"modified":"2023-05-03T10:32:00","modified_gmt":"2023-05-03T10:32:00","slug":"politica-de-cancelamento","status":"publish","type":"termos","link":"https:\/\/portoalities.com\/pt\/termos\/politica-de-cancelamento\/","title":{"rendered":"Pol\u00edtica de cancelamento"},"content":{"rendered":"<h2 class=\"wp-block-post-title\">Pol\u00edtica de cancelamento<\/h2>\n<p>Se decidir cancelar os seus tours, as seguintes regras se aplicam:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Tours no Porto: Se o tour for cancelado com mais de 2 dias de anteced\u00eancia, n\u00f3s lhe daremos um reembolso total.<\/li>\n\n\n\n<li>Tours no Douro: Se o tour for cancelado com mais de 5 dias de anteced\u00eancia, n\u00f3s lhe daremos um reembolso total.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Reagendamento de tours<\/h3>\n\n<p>Se forem pedidas altera\u00e7\u00f5es com 30 dias antes da data de realiza\u00e7\u00e3o do tour, n\u00e3o haver\u00e1 custo extra de remarca\u00e7\u00e3o do mesmo.<\/p>\n\n<p>A data de remarca\u00e7\u00e3o deve ser no prazo de 12 meses, a contar da data inicial de realiza\u00e7\u00e3o do tour, e sujeita \u00e0 disponibilidade do operador tur\u00edstico (Portoalities Unipessoal Lda) e dos seus parceiros locais.<\/p>\n\n<h3 class=\"wp-block-heading\">Cancelamento de tours devido ao mau tempo<\/h3>\n\n<p>Os nossos tours operam em todas as condi\u00e7\u00f5es meteorol\u00f3gicas, exceptuando nos casos de aviso vermelho por parte do IPMA (Instituto Portugu\u00eas de Mar e da Atmosfera).&#13;\n&#13;\nNo entanto, reservamo-nos o direito de alterar um itiner\u00e1rio se as circunst\u00e2ncias metereol\u00f3gicas assim exigirem, de forma a proporcionar-lhe um tour o mais confort\u00e1vel e prazeroso poss\u00edvel.<\/p>\n\n<h3 class=\"wp-block-heading\">Reembolsos parciais<\/h3>\n\n<p><div class=\"group w-full text-gray-800 dark:text-gray-100 border-b border-black\/10 dark:border-gray-900\/50 bg-gray-50 dark:bg-[#444654]\">&#13;\n<div class=\"text-base gap-4 md:gap-6 md:max-w-2xl lg:max-w-xl xl:max-w-3xl p-4 md:py-6 flex lg:px-0 m-auto\">&#13;\n<div class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\">&#13;\n<div class=\"flex flex-grow flex-col gap-3\">&#13;\n<div class=\"min-h-[20px] flex flex-col items-start gap-4 whitespace-pre-wrap\">&#13;\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">&#13;\n&#13;\nA situa\u00e7\u00e3o \u00e9 mais complexa se voc\u00ea reservar um passeio para um grupo e uma ou mais pessoas decidirem cancelar.&#13;\n&#13;\n<em>Os pre\u00e7os de nossos passeios s\u00e3o calculados com base no n\u00famero de participantes, e quanto maior o n\u00famero de participantes, menor o pre\u00e7o por pessoa.<\/em> Isso ocorre porque os custos fixos (guia, ped\u00e1gios, gasolina, etc.) s\u00e3o divididos pelo n\u00famero de participantes, portanto, quanto menor o n\u00famero de participantes, maior a contribui\u00e7\u00e3o de cada um. Al\u00e9m disso, o tipo de ve\u00edculo que usamos para nossos passeios no Douro depende da quantidade de pessoas em seu grupo, o que n\u00e3o apenas afeta o pre\u00e7o final, mas tamb\u00e9m a disponibilidade geral de cada ve\u00edculo.&#13;\n&#13;\nPortanto, se uma ou mais pessoas decidirem cancelar, podem ocorrer dois cen\u00e1rios poss\u00edveis:&#13;\n<ul>&#13;\n \t<li>Se voc\u00ea cancelar menos de 7 dias antes da data do passeio, n\u00e3o haver\u00e1 reembolso do valor correspondente.<\/li>&#13;\n \t<li>Se voc\u00ea cancelar 7 ou mais dias antes da data do passeio, reembolsaremos o dinheiro correspondente ao n\u00famero de pessoas canceladas.&#13;\n&#13;\n<em>No entanto, o pre\u00e7o por pessoa para os participantes restantes provavelmente aumentar\u00e1, ent\u00e3o ele ter\u00e1 que ser recalculado e, se aplic\u00e1vel, a diferen\u00e7a ter\u00e1 que ser paga pela pessoa respons\u00e1vel pela marca\u00e7\u00e3o do tour do grupo.<\/em><\/li>&#13;\n<\/ul>&#13;\nPortanto, cada situa\u00e7\u00e3o ter\u00e1 que ser analisada caso a caso pela equipe de gerenciamento, que pode ser contatada em <a href=\"mailto:sara@portoalities.com\" target=\"_new\" rel=\"noopener\">sara@portoalities.com<\/a>.&#13;\n&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se decidir cancelar os seus tours, as seguintes regras se aplicam: Reagendamento de tours Se forem pedidas altera\u00e7\u00f5es com 30\u2026<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":2,"template":"pages\/wp-legal.php","meta":[],"termos_term":[],"class_list":["post-111113","termos","type-termos","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Portoalities | Pol\u00edtica de cancelamento dos nossos tours privados<\/title>\n<meta name=\"description\" content=\"Leia os nossos termos e 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