If tour bookings are cancelled, the following fees apply:
If changes are made more than 30 days prior to the date of the original booking, there will be no extra charge.
The rebooked date must be within 12 months and subject to the availability of the tour provider (Portoalities Unipessoal Lda) and its third parties.
Portoalities’ tours operate in all weather conditions, except if a red warning (“aviso vermelho”) is issued by the IPMA (Portuguese weather institute). However, we reserve the right to alter or amend an itinerary if circumstances require, in order to make the tour as safe and pleasant as possible to our clients.
The situation is more complex if you book a tour for a group, and one or more people decide to cancel. The prices of our tours are calculated based on the number of participants, and the greater the number of participants, the lower the price per person. This is because fixed costs (guide, tolls, gasoline, etc.) are divided by the number of participants, so the smaller the number of participants, the greater the contribution of each participant. Moreover, the type of vehicle that we use for our Douro Valley tours depend on the amount of people on your group, which not only affects the final price but also the overall availability of each vehicle.
Therefore, if one or more people decide to cancel, one of two possible scenarios could occur:
- if you cancel less than 7 days in advance of the tour's date, there will be no refund of the correspondent value.
- if you cancel 7 or more days in advance of the date of the tour, we will refund the money corresponding to the number of people canceled. However, the price per person for the remaining participants will probably go up, so it will have to be recalculated and, if applicable, the difference will have to be paid by the person responsible for the group.
Therefore, each situation will have to be analyzed on a case-by-case basis by the management team, which can be contacted on firstname.lastname@example.org.